Navitus

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

USD $82,586.00 - USD $101,332.00 /Yr.

M-F 8am to 5pm

Due to growth, we are adding a Lead, Business Systems, CRM to our Implementation department. 

 

The Lead, Business Systems, CRM is the business owner of the CRM Dynamics 365 and eZBenefits or equivalent systems and is responsible for the implementation and advancement of strategies, plans and systems that align with our overall business objectives and enable effective customer relationships. This role will identify and implement business system best practices, serve as a steward of the data, develop processes to ensure data accuracy and analyze customer data to improve customer engagement and retention.  

The Lead, Business Systems, CRM is a customer-centric role focused on delivering a platform that will enable others to manage existing relationships, drive a sales funnel and enable insights for the entire B2B customer journey. To be successful in this role, the ideal candidate will be adept in their technical aptitude and familiarity with CRM Dynamics 365 software (or equivalent systems) and automation tools, have an ability to collaborate and foster communication with others, and capable of leading change. 

 

Is this you? Find out more below!  

How do I make an impact on my team?   

• Partner with Sales, Implementation, Customer Success (Account Management), Government Programs and EpiphanyRx leadership to develop and implement a comprehensive customer relationship strategy for each market segment 
• Drive continuous improvements through the development, management, and prioritization of the product roadmap for business systems utilizing the lens of the customer journey 
• Detail the functional specifications, documentation and acceptance criteria for new business system functionality and workflows 
• Lead and facilitate requirements development for business system changes 
• Participate in technical discussions with internal technology partners and stakeholders 
• Own the change management plan for communication and training of business process changes around business systems to ensure effective implementation and installation 
• Implement methods to track customer health with the Customer Success team, identifying potential risks and opportunities for proactive intervention 
• Identify expansion and upsell opportunities within each market segment, collaborate with Sales, Business Development and Marketing teams to capitalize on these opportunities by designing and deploying streamlined processes to gather and track results 
• Utilize customer data and analytics to assess the effectiveness of our customer relationship strategy for each market segment, providing regular reports and insights to the senior leadership team to inform initiatives, and oversee the interactions between customers and key team members. 
• Collaborate with Marketing, Proposal, Sales, Implementation, Customer Success (Account Management), Government Programs and EpiphanyRx teams to align strategies, share customer insights, and contribute to overall company objectives. Evaluate, implement, and utilize business systems and processes to ensure efficient use and data accuracy is maintained that enables the organization to understand and optimize to B2B customer journey. 
• Other duties as assigned 

What our team expects from you?  

• A bachelor’s degree or equivalent experience in the field of business system administration required 
• 5+ years of experience in technology administration, CRM certification or other CRM experience required 
• 2+ years of healthcare and/or PBM industry experience preferred 
• Participate in, adhere to, and support compliance program objectives 
• The ability to consistently interact cooperatively and respectfully with other employees 

What can you expect from Navitus? 

• Top of the industry benefits for Health, Dental, and Vision insurance 
• 20 days paid time off 
• 4 weeks paid parental leave 
• 9 paid holidays 
• 401K company match of up to 5% - No vesting requirement 
• Adoption Assistance Program 
• Flexible Spending Account 
• Educational Assistance Plan and Professional Membership assistance 
• Referral Bonus Program – up to $750! 

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. 

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