Navitus

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

USD $77,545.00 - USD $95,148.00 /Yr.

M-F 8am-5pm, CST

ATTENTION: We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Due to growth, we are adding a Supervisor, Account Management Operations Enablement to our Business Development team!  

 

The Supervisor, Account Management Operations Enablement leads a team of Account Management Operations specialists and trainers as we as support and enable the operations of the Customer Success team at a book-of-business level.  This role will be responsible for the leadership of the enablement team members that support training, CRM analytics, quality, BoB processes and continuous improvement.  In addition to leading the team this role will also take on responsibility for coordinating and completing tactical and operational projects required for accurate claims adjudication, claims payment and member communication. The position is responsible for collaborating with the Customer Success colleagues to provide management of team-wide initiatives as well as ongoing quality monitoring across claims and member prior authorizations. This person will work with the following teams, but not limited to: Account Management, IT, Customer Care, Claims Adjudication Operations, Formulary Operations, Marketing, Compliance, Clinical Programs, Implementation, and Government Programs.

The goal of this position is to bring together team members enabling Customer Success into an organized, collaborative and planful team. Team goals will be to streamline projects and initiatives that impact the full book-of-business (BoB) as well as key quality monitoring responsibilities, develop implement and improve training standards and programs, and design CRM best practices and processes and leverage data analytics to identify trends and gaps.

 

Is this you? Find out more below!

How do I make an impact on my team?  

• Provide oversight, guidance, organization and strategic direction for CS Ops Enablement functions
• Develop team members and the CS Ops Enablement function
• Triage and provide recommendations for process improvements within the department. 
• Assist in development of new procedures within Customer Success. Draft policies that accompany these workflows.
• Serve as liaison between departments to ensure effective communication of changes in the workflow of other departments, including claims payment.
• Lead operational client outreach projects. 
• Create and support insights reporting and files that support account team client monitoring and management.
• Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
• Other duties as assigned.

What our team expects from you?  

Remote

US