Navitus

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

USD $69,000.00 - USD $83,000.00 /Yr.

M-F 8am to 5pm

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Navitus Health Solutions is seeking a Sr. Account Manager to join our Account Management Clinical department! 

 

The Sr. Account Manager will be part of an account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily.  The Sr. Account Manager will be responsible for leading projects and operational ownership for some of our most complex and strategic client accounts.  The Sr. Account Manager will be responsible for the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization.  Through operational expertise, the Sr. Account Manager will be able to advise clients and co-workers on plan design considerations and opportunities for improvement.  

The Sr. Account Manager position reports to the Team Lead, Account Management with indirect accountability to the Account Executive and Clinical Account Executive account team partners.  The book of clients managed by the Sr. Account Manager will be complex, higher-profile and/or strategic in nature. The primary responsibilities will be serving client day-to-day needs as outlined below. 

 

Is this you? Find out more below!

How do I make an impact on my team? 

 

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention. 
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively. 
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented. 
• Analyzes any new or revised client requirements to ensure accuracy and feasibility.
• Responds to client inquiries, issues and concerns in a timely, concise and accurate manner.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.
• Brings forward and leads process improvement opportunities and projects. 
• Mentors Account Managers and new hires and assists with training activities.  
• Participates in, adheres to and supports compliance and diversity, equity, and inclusion program objectives.
• This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours.
• Other duties as assigned.

 

What our team expects from you?

• Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required
• Knowledge of pharmacy benefits management, insurance or health care industry.
• 2+ years if account management experience with increasing levels of responsibility 
• 5+ years of experience in a customer service role. 
• Without degree: Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building.

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