Due to growth we are adding a Technical Account Executive to our team!
The Technical Account Executive is a customer-facing role who ensures efforts are aligned between the Account Management team, the Navitus Technology teams, key internal business partners, and the customers to support client-focused objectives and the IT Vision. This role is a collaborative partner delivering innovative ideas, solutions, and services to simplify people’s lives. This individual will plan, coordinate, and align resources to support the daily activities of the team. They will create and update business processes to efficiently support client needs. The Technical Account Executive represents both the Customer and Technology while building and maintaining relationships with external clients, internal customers, and decision makers to identify, recommend, develop, implement, support, and/or improve technical solutions. This position requires excellent customer service skills along with a demonstrated level of understanding and experience with transactional systems and system integration platforms.
Is this you? Find out more below!
How do I make an impact on my team?
• Provide superior customer service utilizing a high-touch, client centric approach focused on collaboration and communication.
• Develop expertise in Navitus technology solutions that enable the Virtual PBM business and partner with Product Owners, internal stakeholders, and technology leadership to build the technology roadmap for these solutions.
• Own these solutions and drive funding requests. Partner with the technology product owner to prioritize the backlog of enhancements and defects into a 1–2-year roadmap for the solutions.
• Partner with Customer Success team to ensure performance guarantees related to turnaround times and issue resolution are met.
• Own the client-facing incident process from a Navitus perspective including proactively engaging teams across Navitus for quick resolution. .
• Participate in sales process for the purpose of request for proposals (RFP), demonstrations, pricing and contracting.
• Guide clients towards industry standard solutions defined by NCPDP and other governing bodies.
• Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
• Other duties as assigned
What our team expects from you?
• Bachelor’s degree or equivalent work experience required. Information Systems is a plus.
• 10+ years in technology and customer facing roles required.
• Experience with Account Management required.
• Proven technical knowledge and understanding of complex software platforms.
• Requirements gathering specific to defining and understanding a specific client request to assess feasibility.
• Experience understanding and discussing customer requests at a business level.
• Exposure to the design, development, and implementation of software solutions, systems, or products.
• Extensive experience with core software applications, including Microsoft Word, Excel, Visio, PowerPoint.
• Healthcare industry practices and HIPAA knowledge. Experience with a Pharmacy Benefit Management company is preferred.
• Knowledge of applicable data privacy practices and laws.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
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