Navitus Health Solutions, LLC

Trainer, Account Management

Location US-
ID 2025-4580
Category
Growth
Position Type
Full-Time
Remote
Yes

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Pay Range

USD $52,656.00 - USD $62,686.00 /Yr.

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am-5pm, CT

Remote Work Notification

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Due to growth we are adding an Account Management Trainer to our team!
 
The Account Management Trainer is a highly motivated professional with at least 2 years of successful experience in training or adult learning. While proficiency and deep knowledge of policies, procedures, tools, and applications are essential, these can be acquired over time. The Trainer is responsible for developing learning content, creating departmental training programs, drafting training schedules, and executing tactical and operational tasks to meet the training needs of Account Management team members. 
 
Is this you? Find out more below!  

Responsibilities

How do I make an impact on my team? 

• Create, maintain, and execute an engaging curriculum for onboarding Navitus Account Management professionals and continuous learning for current associates at all levels (entry, mid, and professional).
• Utilize a variety of instructional methods, including simulations, team exercises, workshops, guided discussions, technical manuals, handouts, visual aids, and videos.
• Lead process documentation for the Customer Success organization including creation, maintenance, storage and organization of all work instructions and related items
• Provide one-on-one performance coaching and milestone reporting to support, mentor, and monitor the progress of new Account Management team members.
• Serve as a resource expert for staff on questions and troubleshooting related to Navitus tools and applications (e.g., CRM, Navi-Claim, Navi-Gate 3D, Compass, Portals) and their functional capabilities as they pertain to Account Management.
• Participate in Navitus process improvement projects to enhance training effectiveness and efficiency.
• Develop and maintain an intuitive and comprehensive knowledge repository using effective combinations of lists, libraries, and links on the Account Management Intranet site.
• Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
• Other duties as assigned 

 

 

Qualifications

What our team expects from you?

• Associate’s degree in business or education or equivalent work experience is required. Bachelor’s degree is preferred.
• 2+ years of experience in training, adult education or mentoring role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.
• Training in process improvement techniques.
• Ability to work independently and prioritize work to meet a need. 
• Without degree: Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building. 
• Participate in, adhere to, and support compliance program objectives 
• The ability to consistently interact cooperatively and respectfully with other employees

 

 

What can you expect from Navitus?
• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account

 

#LI-Remote 

Location : Address

Remote

Location : Country

US

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