Archimedes

Archimedes - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. .______________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

USD $0.00 - USD $0.00 /Yr.

Core Business Hours

Archimedes is a specialty medical management company with an industry-leading technology platform that client groups can use to manage specialty medical spend. This position is responsible for training program design, development, planning, and facilitation for call center operations. The creation of comprehensive learning and development programs that meet the specific needs of the organization. This position acts as a Liaison between product development and the call center operations team for training and UAT testing, and a liaison with the Account Management for mutual understanding of call center processes and issues.

The essential functions include, but are not limited to the following:

• Training
  • Training Evaluation: Measuring the effectiveness of training programs through assessments, feedback surveys, and performance metrics.
  • Competency Assessments: Conducting assessments to ensure that employees meet required competency levels post-training.
  • Learning Management Systems (LMS): Proficient in using LMS platforms to deliver, track, and report on training activities.
  • E-Learning Tools: Knowledge of e-learning development tools (e.g., Articulate, Captivate) to create interactive and engaging online courses.
  • Needs Assessment: Ability to conduct thorough needs assessments to identify skill gaps and training requirements.
  • Facilitation Skills: Expert facilitation of training sessions, ensuring that the material is engaging, clear, and relevant.
  • Adaptability in Delivery: Tailoring training delivery methods to suit different learning styles, using a mix of visual, auditory, and kinesthetic techniques.
  • Remote Training: Proficiency in delivering virtual training sessions using online platforms, ensuring effective engagement and learning outcomes.
• Development
  • Curriculum Development: Designing comprehensive training programs that are aligned with business goals and operational needs.
  • Instructional Design: Creating effective and engaging training materials using various instructional design tools.
  • Content Creation: Developing training content, including manuals, e-learning modules, and interactive workshops tailored to the call center environment.
  • Call Center Technology: Understanding of call center software and tools (e.g., CRM systems, call recording software) to create relevant and practical training.
  • Work Instructions: Creation of work instructions for call center operation processes.
• Coaching and Mentoring
  • One-on-One Coaching: Providing personalized coaching to help employees improve performance and achieve their potential.
  • Mentorship Programs: Designing and implementing mentorship initiatives that foster continuous learning and development.
  • Feedback Skills: Offering constructive and actionable feedback that motivates employees and drives improvement.4. Evaluation and Assessment
• Communication Skills
  • Clear Communication: Ability to convey complex concepts in a simple and understandable manner.
  • Active Listening: Demonstrating strong listening skills to understand learner needs and adapt training accordingly.
  • Change Facilitation: Helping employees adapt to changes in processes, technologies, or strategies through targeted training and support.
  • Training for Change: Designing training programs specifically aimed at facilitating smooth transitions during organizational changes.

• Associate degree or higher Required
• 1+Years of Call Center Experience-Preferred
• 6+ month of Training Facilitation Experience Required
• Prior experience with Genesys or other Telephony Software-Preferred
• Knowledge of Microsoft Office with emphasis on Excel-Required

5250 Virginia Way

Brentwood

TN

37027

US