Due to growth, we are adding a Sr. Quality Improvement Consultant to our Team!
The Sr. Quality Control & Improvement Consultant is an integral part of the Claims Quality Assurance & Testing (QAT) team which performs multiple functions in quality control and quality improvements with a goal to ensure the accuracy of benefit plan configuration in the NavicareRX system for the entire enterprise. They are responsible for ensuring that internal process adherence is met for all lines of business and all departments. This position will be responsible to partner with business partners and implement a work management tool that feeds information to the Claim Adjudication Operations teams. The QAT team reviews the client’s requirements at implementation to determine client intent and audit approach to gain the expected outcome. This position will collaborate with the Implementation, Account Management, Compliance, and IT teams. This position will utilize system expertise, client documentation, claim adjudication rules, and QAT team processes and procedures to effectively identify coding errors and identify trends to improve processes. This position will be responsible for creating a heat map, identifying quality gaps, and recommending and implementing process improvements across the enterprise. The position will be responsible for working with the IT Teams to develop/enhance new automation tools. The position will be responsible for initiating process improvements, root cause analytics, preventative action implementation, metrics, automation, training, documentation, and compliance.
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