How do I make an impact on my team?
• Conduct medication therapy management (MTM) and expanded clinical programs in accordance with the Centers for Medicare & Medicaid Services (CMS).
• Develop appropriate clinical algorithms, pathways and call scripts to support pharmacy staff in delivering MTM services.
• Review and update all algorithms and call scripts with updated clinical guidelines.
• Develop documentation standards for clinical outreach.
• Collaborate with other CEC staff to develop and maintain a high quality and consistent MTM product.
• Assist CEC leadership to develop programs to support STAR ratings outreach.
• Provide clinical outreach to members, prescribers, and pharmacy providers in order to enhance care coordination.
• Develop a full understanding of Navitus’ Clients’ member experience and how the engagement center contributes to improved health and wellness.
• Adhere to compliance and HIPAA regulations.
• Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives.
• Other duties as assigned