Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Supervisor in our Brentwood, TN office. The Member Services Supervisor is responsible for the overall performance of the call center. They will make decisions regarding people, processes, technology, and customer service. This person is jointly responsible for the success of the call center team with the Sr. Director – PBM Operations. A deep understanding of Archimedes’ culture and mission is vital to the success of this position.
Essential Duties and Responsibilities (include but are not limited to):
Education, Experience, Skills:
• 3+ years call center experience preferable
• 3+ years supervisory or management experience in a call center environment
• Proven knowledge of Microsoft Excel, Word, Power Point, and Outlook
• Ability to develop and interpret standard call center management metrics
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