The Director, Clinical Account Management leads a team of Clinical Account Executives to deliver exceptional clinical strategies and support for health plans, employers, and consultants. This role ensures clinical programs align with client objectives, drives retention and growth, and serves as a strategic partner to internal and external stakeholders. The Director will oversee operational excellence, team development, and execution of clinical initiatives that improve outcomes and optimize pharmacy benefit performance. The Director provides oversight of account planning, performance metrics, and operational excellence while fostering collaboration across teams to ensure seamless service delivery. By leveraging client feedback and market insights, this role drives continuous process improvement, identifies opportunities for expansion, and contributes to organizational strategy through actionable insights that support long-term business objectives.
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